Terms & Conditions

Welcome to the HERO-ERA Store. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.

About Us

The HERO-ERA Store is operated by:

HERO Events Ltd
138 Southern Avenue
Command Works
Bicester Motion
Bicester
Oxfordshire
OX27 8FY
United Kingdom

Company Registration Number: 06997408

VAT Number: GB 977 630 870

Email: herostore@heroevents.eu

Telephone: +44 (0) 1869 254979

Using Our Website

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for fraudulent or unlawful activity.
• Attempt to interfere with the security or operation of the website.
• Upload malicious software or viruses.
• Copy or reproduce website content without our written permission.

We reserve the right to refuse or terminate access to the website where these Terms are breached.

Products & Availability

We make every effort to ensure product descriptions, images and pricing are accurate.

Occasionally errors may occur. We reserve the right to correct any errors, amend product information or cancel orders where necessary.

Product availability is subject to stock levels.

Some products are made to order and may require additional production time before dispatch.

Prices

All prices are shown in Pounds Sterling (£) unless otherwise stated.

Prices may change without notice.

Where VAT applies, it will be shown during checkout.

Delivery charges are calculated separately and displayed before payment.

Orders

Once an order has been placed you will receive an order confirmation by email.

Acceptance of your order takes place once your goods have been dispatched.

We reserve the right to cancel or refuse orders where:

• Payment cannot be authorised.
• Pricing errors have occurred.
• Products are unavailable.
• Fraudulent activity is suspected.

If payment has already been taken, any cancelled order will receive a full refund.

Payment

Payments are processed securely through Shopify and our authorised payment providers.

HERO-ERA does not store or have access to your full payment card details.

Shipping

Delivery times are estimates only.

While we aim to dispatch orders promptly, delays outside our control may occasionally occur.

Please refer to our Shipping Policy for full delivery information.

Returns & Refunds

Returns are handled in accordance with our Returns & Refunds Policy.

Please note that made-to-order clothing cannot be returned or exchanged unless faulty or supplied incorrectly.

Intellectual Property

All content on the HERO-ERA Store, including:

• Logos
• Photography
• Graphics
• Product descriptions
• Website design
• Text
• Videos

remains the property of HERO Events Ltd or its licensors and may not be copied, reproduced or distributed without prior written permission.

Third-Party Links

Our website may contain links to third-party websites.

These are provided for convenience only. HERO-ERA accepts no responsibility for the content, policies or practices of third-party websites.

Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, HERO Events Ltd shall not be liable for indirect, incidental or consequential losses arising from the use of this website or the purchase of products through the HERO-ERA Store.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using this website you agree to the collection and processing of your information as described within that policy.

Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be published on this page.

Your continued use of the HERO-ERA Store constitutes acceptance of any updates.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of this website or purchases made through the HERO-ERA Store shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Email: herostore@heroevents.eu

HERO Events Ltd
138 Southern Avenue
Command Works
Bicester Motion
Bicester
Oxfordshire
OX27 8FY
United Kingdom

Telephone: +44 (0) 1869 254979